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Publication: NEJM Where Are All the Patients? Addressing Covid-19 Fear to Encourage Sick Patients to Seek Emergency Care
Leaders at a 150-bed community hospital in California partnered with a collective of human-centered designers to rapidly address a sudden drop in emergency department visits after a statewide stay-at-home order was issued. The initiative developed targeted messaging to assuage patient fears about safety and remind patients not to ignore heart and stroke symptoms.
Emergencies Still Happen in a Pandemic
Emergency department volume is down nearly 50% as the country struggles with the Covid-19 epidemic.